Careers at Threat Stack

Customer Engineering Manager

BOSTON, MA

Threat Stack enables businesses of all sizes to securely leverage the benefits of cloud computing by identifying and verifying insider threats, external attacks, and data loss in real time. Purpose built for today’s infrastructure, Threat Stack’s comprehensive intrusion detection platform combines continuous security monitoring and risk assessment to help companies gain an unparalleled level of visibility at the speed and scale of today’s business. Located in Boston, Massachusetts, Threat Stack works with nearly 400 security-minded customers.

Responsibilities:

  • Manage a team of Post Sales Engineers responsible for customer implementation and ongoing technical enablement
  • Establish programs to support customer requirements around security risk assessment and measurement
  • Address technical challenges with creative solutions by providing consultative insight on security monitoring best practices
  • Be the voice of the customer by capturing feature requests and general feedback to share with Product Management, Engineering, and Marketing teams
  • Drive adoption by understanding customers’ short-term requirements, while mapping out broader strategic security goals and areas where Threat Stack can support these initiatives

Requirements:

  • Experience managing a customer-facing engineering, professional services, or implementation team
  • Experience building a customer onboarding or implementation program
  • Hands-on experience with security tools such as IDS, SIEM, firewalls, and anti-malware
  • Familiarity with DevOps tools such as Chef, Puppet, and Ansible as well as public cloud providers like AWS
  • Comfortable committing to a team quota and supporting revenue-influencing activity
  • Experience in project management or post-sales implementation role a plus
  • Successful performance in a startup environment is a substantial plus
  • Computer Science degree desirable

Apply Now

or send an email to [email protected]