How to Develop An Incident Response Checklist for Your SaaS Business

Earlier this week, we published a post that explains how to develop an Incident Response Plan (IRP) to prepare for when an incident inevitably impacts your SaaS business. In addition to having an Incident Response Plan that identifies your critical systems, data, risk profile, stakeholders, and so on, it’s vital to have an Incident Checklist that lays out the main action steps to take when an incident actually occurs — thereby ensuring that you’re able to respond, stay on track, and address priorities in a thorough and logical fashion.

With that in mind, this post tells you what to include in an Incident Response Checklist by outlining the main steps and action items you should take from the time you first become aware that an incident might be occurring, through the subsequent investigation and remediation stages, and on to the post-incident phase where you focus on making improvements that will help you handle future incidents more effectively. Read more “How to Develop An Incident Response Checklist for Your SaaS Business”

Boston Cloud Security & Incident Management Workshop Recap

Last night we got together with our good friends from PagerDuty to host an event at District Hall in the Seaport area of Boston. It was a fun evening, offering product-related presentations, a wide-ranging panel discussion, and an opportunity to socialize with friends, colleagues, and other like-minded folks.

Before we go further, you may ask why we’re teaming up with PagerDuty. PagerDuty and Threat Stack have a tight product integration that enables you to manage all types of alerts in one place, making sure you have an end-to-end security solution that alerts you when the unexpected occurs. A great combination! Read more “Boston Cloud Security & Incident Management Workshop Recap”

Building Strong Partnerships: Why We’re a Proud Sponsor of the PagerDuty Summit

After the Threat Stack team attended last week’s PagerDuty Summit in San Francisco, it became clear why PagerDuty is the market leader in agile incident management solutions. Not only do they have a great product, they also have an active community of users who are driving the conversation around incident response in the twenty-first century.

Read more “Building Strong Partnerships: Why We’re a Proud Sponsor of the PagerDuty Summit”

Why Security is No Longer Just the Domain of Security Experts

We had a great time at the co-hosted PagerDuty/Threat Stack workshop in Seattle last Wednesday: “Incident Management in the 21st Century.” The event kicked off with an opening talk by Jonathan Wilkinson, VP of Product for PagerDuty. He revealed some of the new things PagerDuty is working on and demonstrated many of the interesting ways their customers are using the product and building tools on top of it, enabling them to get the right people “in the room” to handle company incidents.

Read more “Why Security is No Longer Just the Domain of Security Experts”