The SaaS subscription model can make churn an unavoidable issue because there’s nothing to prevent customers from cutting ties with one provider and moving to another.
As a security or operations professional at a SaaS company, you know you have to address trust and loyalty at the platform level so your customers experience optimal performance. You also know you have to deal with the unique security requirements associated with your SaaS infrastructure. The good news is, if you take steps to ensure platform stability, performance, and data security, you’ll be well-positioned to attract prospects and build long-term customer trust.
To help you get there, our new eBook — 5 Ways to Strengthen Your SaaS Security & Build Customer Loyalty — offers practical advice and specific steps you can take to avoid operational pitfalls, secure your SaaS business, and give customers the assurances they need to stay loyal to your service. Read more “New eBook: 5 Ways to Strengthen Your SaaS Security & Build Customer Loyalty”